Last updated: September 2026
If your order arrives incorrect, incomplete or of unsatisfactory quality, please contact us within 30 minutes of delivery so we can review and resolve the issue.
Depending on the issue, we may offer a replacement item or a refund. Refunds are processed to the original payment method or arranged directly with our team.
We are unable to offer refunds for change of mind after an order has been prepared, or for delays caused by incorrect address or contact details provided at checkout.
To raise a refund request, please contact us at 0316-5049724 as soon as possible after receiving your order.
